Production Supervisor
Be part of the team that drives growth at SmarterHome.ai
Full Time
On-Site
Bogotá, Bogota, Colombia
3.9M COP + Uncapped commissions
APPLY IN JUST A FEW CLICKS
Production Supervisor
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The Production Supervisor is responsible for overseeing the daily performance of on‑site sales teams in a call center environment. This role ensures individual and team sales targets are met, operational processes run efficiently, and agents receive continuous coaching and support.
The position plays a key role in driving sales performance, motivating teams, optimizing workflows, and supporting the professional development of sales agents while ensuring compliance with internal policies and regulatory standards.
Duties & Responsabilities
- Supervise, monitor, and follow up on daily sales agent performance.
- Ensure achievement of sales, quality, productivity, and retention goals.
- Provide real‑time feedback and conduct individual and group coaching sessions.
- Coordinate with Quality and Training teams to reinforce standards and best practices.
- Implement initiatives to improve team motivation and performance.
- Manage attendance, schedules, compliance, and team behavior.
- Analyze performance reports and execute timely corrective actions.
- Escalate operational incidents and collaborate cross‑functionally for resolution.
- Ensure compliance with internal policies and regulatory requirements.
- Promote a positive, results‑driven work environment.
Skills that will make you a great fit
Results‑oriented leadership
Strong coaching & motivation skills
KPI analysis and action‑plan execution
Conflict resolution
Operational mindset
What we require and look for in you
- Technical or professional degree in business, management, or related fields (preferred).
- 1–2 years of experience supervising sales teams in a call center environment.
- Strong leadership and coaching skills.
- Experience working with sales KPIs and performance metrics.
- Proficiency in CRM and contact center platforms (e.g. Bundle Portal, Vonage).
- Intermediate Excel and reporting skills.
- Ability to perform under pressure in fast‑paced environments.
- Effective communication and team management skills.
We take care of you (Perks & Benefits)
Permanent employment contract
Performance‑based bonuses
Private medical benefits (after 6 months)
Training and development programs
Internal growth opportunities
42‑hour weekly schedule
Schedules
- 42 hours weekly
- On‑site operation
- Rotative schedules
- 2 days OFF